Before you submit a formal concern
Many concerns are resolved faster informally. Please check the options below first.
Is this an immediate safety concern?
If you or someone else is in immediate danger, do not use this form. Call 999 or contact the ward or department directly.
Can your concern be resolved at the point of care?
Most concerns about day-to-day care, communication, or appointments can be resolved within 24 to 48 hours by speaking with someone in the team directly. This is usually faster than a formal process and avoids the need for written responses.
Who to contact:
- ›Ward manager or matron – Ask a member of staff to arrange a conversation
- ›Service lead or consultant – Ask the receptionist or admin team to connect you
- ›Patient Experience coordinator – Available at the main reception or by phone
- ›GP practice manager – For concerns about primary care services
PALS: Patient Advice and Liaison Service
PALS offers free, confidential, informal support. Our team can help you raise a concern with the right people, navigate services, or find out more information without opening a formal case.
Formal complaints
If your concern has not been resolved informally, or if you require a formal written response, you can submit a formal complaint or PALS enquiry using the form below. Formal complaints are governed by the NHS Complaints Regulations 2009 and carry a statutory response timescale.
You can also contact us by phone or in person if you would prefer not to use this form.